Patient Service Coordinator

2 weeks ago


Elizabethton, Tennessee, United States Jennie Stuart Health Full time

Position Overview: The Patient Service Representative for General Surgery plays a crucial role in ensuring client satisfaction by delivering prompt, efficient, and friendly assistance through various communication channels.

Key Responsibilities:

  • Handle incoming inquiries from patients regarding service-related matters, including billing, scheduling, and general support.
  • Make outbound calls to confirm appointments and provide necessary information regarding services.
  • Foster positive relationships with patients through effective communication.
  • Utilize problem-solving skills to address issues while adhering to company protocols.
  • Conduct order research and manage various service-related tasks such as tracking delivery times and resolving scheduling conflicts.
  • Update internal databases and assist with the processing of patient orders.
  • Support patients in scheduling and rescheduling appointments as needed.
  • Administer patient satisfaction surveys as required.
  • Perform additional duties as assigned to support the team.

Required Skills:

  • Proficient typing skills and computer literacy, particularly with MS Office applications (Excel, Outlook, Word) and internet navigation.
  • Detail-oriented with a positive demeanor and strong communication abilities.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Flexibility to adapt to varying work shifts as necessary.

Qualifications:

  • High school diploma or equivalent educational background.
  • Prior experience in customer service or call center environments is preferred.
  • Familiarity with warehouse management systems is advantageous.


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