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Patient Service Coordinator

2 months ago

Elizabethton, Tennessee, United States Jennie Stuart Health Full time

Position Overview:
The Patient Service Representative for General Surgery plays a crucial role in ensuring patient satisfaction by delivering prompt, efficient, and friendly service through various communication channels.

Key Responsibilities:

  • Handle incoming calls from patients and clients regarding surgical services, addressing inquiries related to billing, service, and scheduling.
  • Make outbound calls to provide updates on surgical appointments and delivery schedules.
  • Maintain effective communication with patients to foster positive relationships.
  • Utilize problem-solving skills while adhering to company protocols.
  • Conduct order research and manage maintenance tasks, including tracking delivery times, addressing damages, and processing cancellation requests.
  • Update internal databases and client systems accurately.
  • Assist patients with scheduling and rescheduling surgical appointments.
  • Conduct surveys related to service delivery as required.
  • Perform additional duties as assigned.

Required Skills:

  • Proficient typing skills and computer literacy, particularly with MS Office (Excel, Outlook, Word) and internet applications.
  • Detail-oriented with a positive demeanor and exceptional communication abilities.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Flexibility to adapt to varying shifts as needed.

Required Experience:

  • High school diploma or equivalent qualification.
  • Prior experience in customer service or call center environments is preferred.
  • Familiarity with warehouse management systems is advantageous.

Qualifications:
Strong typing and computer skills are essential. The ideal candidate will demonstrate a keen attention to detail, a positive attitude, and excellent communication skills. Adaptability to a fast-paced work environment and willingness to work different shifts when necessary are also important.