Bundt Cake Experience Specialist

2 days ago


Clifton Park, New York, United States Nothing Bundt Cakes Full time

About Us

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Nothing Bundt Cakes is a renowned bakery with over 500 locations across the United States and Canada. Our mission is to spread joy through our delectable cakes, making every celebration sweeter.

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The Role

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We are seeking a Guest Service Representative to create a warm and welcoming environment for our guests. As the first point of contact in our bakery, you will embody our core values: Servant's Heart, Spirit of a Champion, and Genuine Connections.

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Responsibilities

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  • You will greet walk-in and phone guests with genuine warmth and enthusiasm, following our Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinctions, size, and flavor profiles, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise, such as balloons, candles, and cards, to complete a unique celebration.
  • Process guest orders efficiently and accurately utilizing the point-of-sale system, inviting guests to join our Email Club for exclusive promotions.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures, adhering to dress code and personal hygiene standards.
  • Maintain a consistent work attendance and punctuality record.
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Required Skills and Qualifications

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  • Exhibits high energy and strong interpersonal skills, being friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic and can provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods and work in a fast-paced environment.
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Compensation and Availability

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We offer an estimated salary of $15.00 per hour. Must be available to work various shifts, including early mornings, evenings, Saturdays, and days leading up to holidays based on changing business demands.

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Join Our Family

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We are a growing family committed to bringing joy to our guests and communities. If you share our passion for spreading happiness through delicious cakes, we invite you to apply for this role.


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