Technical Solutions Specialist
2 weeks ago
NECI, an Emerson Impact Partner and leading provider of industrial automation and digital transformation solutions and services, seeks a highly motivated Technical Solutions Specialist to drive sales growth and deliver exceptional customer service. This exciting role offers a competitive salary range of $75,000 - $100,000, commensurate with experience, plus a variable incentive plan.
Job Summary:
The Technical Solutions Specialist will play a critical role in supporting customer process control needs by pursuing sales opportunities individually and partnering with Account Managers and Sales Associates to secure product orders. Key responsibilities include proposing and selling customer solutions, growing the valve automation business to meet annual company sales goals, achieving desired sales results for new product initiatives, providing technical support and services to customers, and identifying new sales opportunities.
Key Responsibilities:
- Sales Growth: Propose and sell customer solutions by listening to and evaluating customer requirements, selecting innovative control solutions, and promoting NECI's reputation as a total valve supplier.
- Valve Automation Business Growth: Grow the valve automation business to meet annual company sales goals targets by promoting and fostering NECI's reputation as a total valve supplier.
- New Product Initiatives: Achieve desired sales results for annual new product initiatives by participating in NECI and principal new product launches, probing and uncovering customer needs and pain points, and applying new technology and product solution offerings.
- Customer Support: Provide technical support and services to customers by assisting users with start-up, checkout, and calibration, resolving product and/or service problems based on principal standards and practices and NECI's internal procedures.
- Order Management: Follow through on all customer orders, returns, credits, and invoicing issues to a satisfactory resolution in accordance with Think Customer principles.
- Sales Opportunities: Identify new sales opportunities and ensure consistent service by maintaining accurate customer information data, qualifying new opportunities, and supporting Account Managers' plans and strategies for account growth and penetration.
Requirements and Qualifications:
- Bachelor's Degree: A Bachelor's Degree in Engineering: Mechanical, Industrial, or Chemical is required.
- Competitive Spirit: The ideal candidate should possess a competitive spirit, self-motivation, and a passion for exceeding goals and delivering growth to the business.
- Customer-Facing Experience: Proven experience in customer-facing roles and a passion for people and engagement are essential.
Benefits:
- Medical and Dental Insurance: Highly competitive medical and dental insurance benefits.
- Flexible Spending Accounts: Flexible spending accounts for medical expenses and dependent care expenses.
- Unlimited PTO Policy: An unlimited paid time off policy.
- 401(k): A 401(k) retirement savings plan.
- Employee Stock Ownership Plan (ESOP): An Employee Stock Ownership Plan (ESOP).
- Employee Referral Bonus: An employee referral bonus program.
- Professional Development Reimbursement: Professional development reimbursement.
- Basic Life & Short-Term, Long-Term Disability Insurance: Basic life and short-term and long-term disability insurance.
- Voluntary Benefits: Voluntary benefits including accident, term life, and whole life insurance.
- Flu Shot Clinic & First Aid/AED/CPR Classes: Access to flu shot clinics and first aid/AED/CPR classes.
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