Customer Service Specialist

1 month ago

Clifton Park, New York, United States Marshall & Sterling Inc Full time

**Job Summary:**

We are seeking a highly organized and detail-oriented Customer Service Specialist to provide exceptional support to our clients.

About Us:

At Marshall & Sterling Inc, we value professionalism, dedication, and a customer-first approach. Our team is committed to delivering top-notch services that meet the evolving needs of our clients.

Job Description:

The successful candidate will be responsible for providing administrative support, handling client inquiries, and ensuring seamless communication with our team members.

Key Responsibilities:

  • Provide prompt and efficient assistance according to agency procedures and guidelines in the completion of administrative functions, mail, phone, receptionist, backup, etc.
  • Work in conjunction with Client Service Specialist or Sr. Client Service Specialist and provide service to customers, invoicing, processing enrollments and terminations, copying, scanning, claims, billing, COBRA, etc.
  • Utilize Image Right for maintaining and updating daily tasks.
  • Request ID cards.
  • Process transactions carefully paying attention to detail on a timely basis to minimize the potential for any errors and omissions exposure.
  • Assist in follow-up of outstanding claims in accordance with agency guidelines.
  • Assist in the completion of daily reports.
  • Maintain professional accreditation necessary to meet agency standards.
  • Participate in continuing education programs when available.
  • Build and maintain a favorable and professional work relationship with other staff members.
  • Communicate with Supervisor/Manager any issues to ensure excellent customer service.
  • Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
  • Adhere to established employee manual policies and guidelines.
  • Promptly report all E&O claims and potential E&O claims.
  • Maintain confidentiality in all aspects of client, staff, and agency information.
  • Perform other duties and projects as assigned.

Requirements:

  • College degree preferred, high school diploma or equivalent required.
  • Experience and knowledge of Microsoft Office programs.
  • High level of organizational ability with attention to detail.

Benefits:

We offer a competitive salary range of $37,500 - $42,500, influenced by relevant experience, education, and work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We look forward to receiving your application

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