Retail Sales Representative
2 weeks ago
POSITION TITLE: Sales Associate
DEPARTMENT: Divisional Retail Operations
REPORTS TO: Store Manager
FLSA STATUS: Part-Time; Non-Exempt
POSITION SCOPE: The Sales Associate plays a vital role in managing cash transactions, ensuring accuracy while operating cash registers and credit card machines. Responsibilities include assisting customers with donations and facilitating efficient checkouts. The associate is also tasked with maintaining cleanliness in the store and donation areas, performing basic janitorial duties to uphold a safe and tidy environment. Additionally, they assist in the handling, pricing, and movement of merchandise as part of daily store operations.
MINIMUM QUALIFICATIONS:
- Ability to follow oral and written instructions with minimal supervision.
- Basic knowledge of inventory management, retail sales, and loss prevention strategies.
- Proficiency in operating cash registers and processing monetary transactions.
- Strong customer service skills, providing prompt and courteous assistance to customers and donors.
- Familiarity with technology, including computers and Microsoft Office Suite (Word, Excel).
- Effective communication and interpersonal skills, with basic reading, writing, and math abilities.
- Able to interact positively with the public, colleagues, and volunteers.
- Capable of understanding and executing instructions.
- One (1) year of work experience in any field (retail/sales preferred).
- Acceptable criminal history record.
- Manage cash register operations, process sales, issue credit slips, and handle corrections or voids. Accurately accept payments and verify checks and credit cards.
- Respond to phone inquiries professionally.
- Address and resolve customer complaints regarding merchandise effectively.
- Ensure excellent customer relations by providing prompt and courteous service, ensuring proper pricing of all merchandise.
- Stock the store, including sorting, hanging, pricing, merchandising, and discarding unusable items. Remove outdated items, label them, and return them to the warehouse.
- Receive acceptable donations and courteously decline those that are not suitable.
- Sanitize furniture and domestic items as necessary.
- Participate in store staff meetings and stay updated on new policies and directives.
- Assist in loss prevention efforts by reporting incidents of loss to the Store Manager promptly.
- Identify safety hazards and help maintain the cleanliness and security of the store.
- Ensure the security of the donation area and trailers.
- Maintain a clean and safe work environment.
- Perform other related duties as assigned.
PHYSICAL DEMANDS: This role requires speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching, handling, and balancing. Employees must be able to lift and move objects weighing up to 50 lbs. Proper lifting techniques should be followed, including wearing a back brace when necessary.
Qualified individuals must be able to perform essential duties with or without accommodation. Requests for modifications to meet physical requirements will be considered reasonably by The Salvation Army.
SOFTWARE SKILLS: Familiarity with Microsoft Word, Excel, and Outlook is preferred. Ability to learn and use new software programs with basic training is essential.
LANGUAGE SKILLS: Must understand, follow, and provide both written and oral instructions while comfortably interacting with diverse individuals in person and over the phone.
MATHEMATICAL SKILLS: Ability to perform basic calculations and apply concepts such as ratios and percentages in practical situations.
PERFORMANCE SKILLS: Must demonstrate punctuality, organization, self-motivation, flexibility, and a willingness to assist others.
PROTECT THE MISSION: Completion of the online course for this area and passing the required Background Checks are mandatory for employment.
ACKNOWLEDGEMENT OF RELIGIOUS PURPOSES: Employees acknowledge understanding of The Salvation Army's religious mission and agree that their conduct will not undermine this purpose.
EQUAL EMPLOYMENT OPPORTUNITY: The Salvation Army is an Equal Opportunity Employer, committed to a respectful environment free from discrimination or harassment based on various characteristics protected by law.
This position description is not exhaustive and may include additional responsibilities as assigned.
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