Operations Manager

6 days ago

Charlotte, North Carolina, United States Agiliti Health Full time
Job Description:

Company Overview:

Agiliti Health is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care.

Job Summary:

The Operations Manager - District is responsible for managing the daily operations of a district office, which may include managing customer and technical service personnel to achieve short and mid-term financial and operating objectives. The Operations Manager - District is responsible for establishing the strategic direction of the district team, ensuring that the delivery of equipment and services exceed customer expectations, and for managing performance to achieve revenue growth and budget expectations.

Key Responsibilities:

  • Establish clear goals that align a unit's efforts with the organization's goals; ensure synergies between people, processes, and strategies to drive flawless execution of business objectives.
  • Delegate decision-making authority and task responsibility to ensure flawless execution of business strategies.
  • Build a cohesive work group by clarifying accountabilities, involving the group in decisions, and providing resources to execute business strategies.
  • Create a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership.
  • Lead the implementation of new processes, activities, and culture that enhances the customer experience; ensure that associates live a customer-focused culture day to day.
  • Get results personally and from work groups; set performance expectations and hold people accountable for getting results.
  • Understand and can appropriately apply knowledge of product and service offerings.
  • Emphasize on constantly improving processes, products, and services and exploring innovative ways to do the job.
  • Encourage exploration of process, product, or service improvement.
  • Examine creative and diverse solutions to work issues.
  • Maintain an open, flexible environment, being receptive to change.
  • Lead and support continuous improvement initiatives.
  • Encourage an environment in which individuals have a sense of ownership and influence over their work.
  • Give task responsibility to individuals.
  • Allow individuals to make decisions about their work.
  • Ability to perform in a fast-paced environment.
  • Ability to maintain communication with other departments within the organization.
  • Comply with patient privacy laws in all matters.
  • Operate with a proactive approach towards safety, health, and quality in compliance with all company, governmental, and customer policies and regulations.
  • Willingness to strive for constant improvement of department efficiencies as well as utilization of financial systems.
  • Excellent communication skills, both written and verbal.
  • Provide leadership, planning, and direction to ensure business objectives and financial goals are achieved.
  • Proactively support customer on-site service.
  • Hold self and team accountable for timely completion of assignments and achieving expected results.
  • Understand and use effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies, and disagreements.
  • Oversee equipment and supply management practices.
  • Promote communication among team members to create visibility for internal staff and customers.
  • Makes sound and timely decisions.
  • Demonstrate in-depth knowledge of medical equipment.
  • Manage equipment inventory and par levels consistent with contract terms, pricing, and policies.
  • Manage missing and lost equipment, software upgrades, and accessories.
  • Use available resources to ensure teams operate efficiently and handle geographic routing and prioritization to service customers.
  • Gain knowledge to be proficient in systems.
  • Complete and maintain DOT certification, according to location-specific needs.
  • Oversee staffing levels and on-call schedules based on demand.
  • Recruit, train, and develop employees. Provide cross- and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
  • Understand and perform audits and periodic internal reviews to ensure proper business management practices are followed.
  • Demonstrate the leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.
  • Ensure timeliness of district-wide performance appraisals.
  • Time management and organizational skills.

Requirements:

  • 3 years management experience.
  • Prefer healthcare, hospital industry, medical equipment, sales, and services.
  • Bachelor's degree preferred or equivalent work experience.
  • Healthcare experience preferred.
  • Business and financial management expertise to assist with contract management and account margin maintenance.
  • Profit and Loss (P&L) statement and budget management experience.
  • Demonstrated computer literacy.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required.
  • Travel up to 10-25%.
  • Valid driver's license.

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