Customer Support Representative
1 week ago
Client Engagement Specialist
at Keeps Hair Loss Minoxidil Foam Treatment
About Keeps
At Keeps, we are dedicated to revolutionizing the healthcare experience for individuals facing chronic health challenges, particularly in hair loss. Our innovative approach to care delivery integrates specialist-level healthcare with the convenience of telemedicine, ensuring our customers receive the best possible support.
In our journey, we have established a strong brand that focuses on providing effective solutions for hair loss, and we are proud to be recognized for our commitment to quality and customer satisfaction.
The Role
We are looking for a Client Engagement Specialist to represent our brand and assist our customers. As a vital part of our team, you will be the primary point of contact for our customers, ensuring they receive exceptional service and support.
In this position, you will be responsible for:
- Addressing customer inquiries and needs through various communication channels.
- Troubleshooting issues related to account management, orders, and billing.
- Reporting common customer challenges to our product and development teams.
- Implementing initiatives to enhance customer experience and operational efficiency.
- Acting as the voice of the customer in internal discussions.
- Continuously seeking ways to elevate the customer experience.
Qualifications
To be successful in this role, you should possess:
- A minimum of one year of experience in a customer-facing position.
- A strong desire to learn and adapt in a fast-paced environment.
- Excellent written and verbal communication skills.
- Sound judgment and the ability to respond effectively to customer needs.
- Proficiency in Spanish is an advantage.
This position offers an hourly wage with competitive compensation and benefits for full-time employees. We are committed to fostering a diverse and inclusive workplace and ensure that all candidates receive equal consideration in the hiring process.
We take the safety and integrity of our hiring process seriously and encourage all applicants to verify the legitimacy of job offers. Our goal is to provide a supportive and rewarding work environment for all team members.
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