Multilingual Patient Services Representative

2 weeks ago


Martinsburg, West Virginia, United States Shenandoah Community Health Full time

About Shenandoah Community Health:
Shenandoah Community Health (SCH) is a Federally Qualified Health Center dedicated to enhancing healthcare accessibility by minimizing barriers to care. Our comprehensive suite of services encompasses primary care, women's health, behavioral health, oral health, HIV case management, pharmacy, lab, radiology, and various support services. We also provide interpretation services for patients whose primary language is not English. Joining SCH means becoming part of a mission-driven team that positively impacts the lives of individuals in our community.

Position Overview:
SCH is seeking a Bilingual Patient Access Specialist for our Phone Room. This role is crucial in ensuring that all incoming calls are answered and directed appropriately, maintaining a friendly and professional demeanor. The Patient Access Specialist will manage urgent or emergency calls effectively and will engage in various aspects of the practice, including patient interaction, scheduling, clerical tasks, and business operations. Additional responsibilities may be assigned as needed.

Key Qualifications:

  • Bilingual proficiency in English and Spanish is required.
  • Strong listening and communication abilities.
  • A high school diploma or equivalent is necessary.
  • Proficient in office tasks such as word processing, data entry, and recordkeeping.
  • Excellent organizational and time management skills.
  • Ability to interact courteously and professionally with patients, colleagues, and community partners.
  • Prior experience in healthcare systems is advantageous.
  • Capability to manage a multi-line phone system.
  • Exhibit a friendly, patient, and compassionate attitude, especially in challenging situations.

Physical Demands:

  • This position primarily involves sitting, with occasional requirements for lifting, standing, and bending.


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