Front Desk Clerk
3 weeks ago
Job Summary: We are seeking a highly skilled and service-oriented Front Desk Agent to deliver exceptional guest experiences at the Hampton Inn & Suites Grove City. As the first point of contact for hotel guests, you will be responsible for providing attentive, engaging, and professional service to ensure a memorable stay.
Responsibilities:
- Implement the hotel brand service culture and provide excellent guest service at all times.
- Efficiently handle guest inquiries, concerns, and issues in a timely and professional manner.
- Make hotel reservations, check guests in and out, and post charges accurately.
- Stay knowledgeable about the hotel brand and services.
- Communicate effectively with various departments and management on guest comments and concerns.
- Follow all required company cash and credit card procedures.
Qualifications:
- High School diploma or GED preferred.
- One year of hospitality experience preferred.
- Customer service experience preferred.
- Attention to detail and ability to work various shifts, including evenings, weekends, and holidays.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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