Rental Car Service Representative
2 weeks ago
We are looking for a highly motivated and customer-centric individual to join our team as an Airport Customer Service Agent. As a key member of our team, you will be responsible for providing outstanding customer service, resolving customer issues, and ensuring that all corporate policies and procedures are administered and followed by all staff.
Main Responsibilities:
- Deliver exceptional customer service and resolve customer complaints in a prompt and professional manner
- Communicate and assist employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
- Ensure all corporate policies and procedures are administered and followed by all staff
- Analyze NPS results to determine cause and execute on plans to improve guest satisfaction
Requirements:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Rental car experience a plus
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
Compensation: $17.00/hr (base salary), with opportunities for additional incentives and bonuses
About Our Company:
Hertz operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in over 9,700 locations globally, serving customers across various regions.
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