Service Representative

3 days ago


Salt Lake, Utah, United States S3 Shared Service Solutions, LLC Full time

We are seeking a highly skilled Service Representative to join our team at S3 Shared Service Solutions, LLC. As a key member of our operations support provider, you will be responsible for delivering exceptional customer service to our credit union partners and their members.

Job Summary

The successful candidate will have a minimum of 2 years of financial institution or customer service experience, with strong analytical skills and a high degree of accuracy. You will work collaboratively with other team members to resolve member issues, respond to inquiries, and provide timely and friendly service.

Main Responsibilities
  • Respond to member and potential member phone inquiries on membership, products, and services.
  • Navigate system applications as needed to resolve inquiries.
  • Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.
  • Accurately verify, document, and process all member transactions.
  • Prioritize workload based on mandatory requirements and member service level agreements.
  • Safeguard member accounts and information for privacy and accuracy.
Required Skills and Qualifications
  • Minimum of 2 years of Financial Institution or Customer Service experience
  • College degree preferred or relevant work experience may be considered
  • Basic computer knowledge in Microsoft environment and internet
  • Strong analytical skills with a high degree of accuracy
  • Bilingual Spanish a plus
  • Ability to work flexible hours
  • Positive attitude and team-oriented
  • Exceptional verbal and written communication skills
Benefits
  • Salary range is targeted to be $19.23 per hour and $21.23 per hour for qualified Bilingual (Spanish) candidates.
  • Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities.


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