Insurance Agency Team Member

1 week ago


Lakewood, Washington, United States Kao Xiong - State Farm Agent Full time

About Our Business

Kao Xiong - State Farm Agent is a dynamic and customer-focused insurance agency dedicated to helping individuals and families manage the risks of everyday life. Our mission is to provide exceptional service and support to our clients, while also fostering a positive and inclusive work environment for our team members.

Job Summary

We are seeking a highly motivated and customer-centric Receptionist - State Farm Agent Team Member to join our team. As a key member of our agency, you will play a vital role in generating exceptional client experiences, resolving customer inquiries, and coordinating with other team members to drive business growth.

Key Responsibilities

  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Answer phone calls and direct customers to the appropriate team member or provide solutions to their inquiries.
  • Communicate effectively with customers to deepen our relationship with them, ensuring their needs are met and exceeded.
  • Proactively communicate with customers regarding their billing, required documents, and discounts to ensure they receive the best possible service.
  • Use clear and concise communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

  • Dedicated to providing exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other team members.
  • Proactive in problem-solving and committed to finding solutions that meet customer needs.

Benefits

  • Hourly pay plus commission/bonus.
  • Paid Time Off.
  • Training and Development opportunities.
  • Growth potential and opportunities for advancement within our agency.
  • Valuable career-building experience.

Compensation

$20.00 - $24.00 per hour.



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