Patient Flow Specialist
5 days ago
About the Role
">The Patient Service Representative is a key member of the Palomar Health Medical Group team. This individual will be responsible for ensuring smooth patient flow by monitoring daily scheduling, scanning lobby for waiting patients, and following-up with Back Office staff as needed. They will also be responsible for out-bound calling regarding missed appointments, to follow-up with tasked messages, outreach, Medicare wellness visit scheduling, TransactRx authorizations, and Arch-to-Arch referrals.
Responsibilities
">- ">
- Maintain a high level of customer service with patients, staff, and providers.">
- Answer heavy volumes of calls internally and incoming calls from referring providers.">
- Ensure patient completes required forms and enters patient information for registration.">
- Verify insurance, personal, and health information at time of service.">
- Collect patient insurance co-payments, co-insurance, deductibles, and prior balances.">
- Prepare and file patient forms while protecting patient personal health information according to HIPAA requirements.">
- Balance daily monies and receipts, ensure accuracy of batch summaries, and create deposits.">
- Makes recommendations to improve processes and procedures.">
Requirements
">This role requires a High School diploma or GED, and a minimum of one year of experience in a customer service position, preferably in a medical practice setting. Working knowledge of contracted insurances, patient benefits, and third-party requirements are preferred.
Estimated Salary: $26.00 - 34.00 per hour
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