Medical Support Specialist

1 week ago


Poway, California, United States Neighborhood Healthcare Full time
Job Overview

We are seeking a skilled Medical Support Specialist to join our team at Neighborhood Healthcare. As a vital member of our community health organization, you will play a crucial role in providing exceptional patient care and support.

About the Role

This is an exciting opportunity for a detail-oriented and compassionate individual to work with patients and healthcare professionals to schedule and coordinate appointments, secure authorizations, and provide administrative support.

The successful candidate will have excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively. If you are passionate about delivering high-quality care and making a difference in people's lives, we encourage you to apply.

Responsibilities
  • Schedule and coordinate patient appointments and follow-up care
  • Secure authorization and eligibility information for patients referred to behavioral health programs
  • Communicate with patients and providers to ensure smooth appointment scheduling and coordination
  • Document all actions taken in patient medical records, adhering to current clinic, DHS, and health plan regulations/guidelines
  • Provide pre-intake assessments for MAT programs, document group attendance, random urinary drug screens, and film/pill counts
  • Assess, refer, and link patients to social determinants of health resources and track information/outcomes in patient medical records
  • Coordinate Telepsychiatry services with primary care site policy/procedures and on-site patient care
  • Maintain accurate and timely reports to supervisors and site staff
Qualifications
  • High school diploma or GED required
  • Valid Medical Assistant diploma from an accredited program required
  • One year certified medical assistant experience preferred
  • Valid BLS certification required upon hire
  • Bilingual (English/Spanish) preferred
What We Offer

We offer a competitive salary range of $23.00 - $32.55 per hour, depending on experience. Our comprehensive benefits package includes partially company-paid medical, dental, and vision plans, two plus weeks of vacation, nine holidays, sick/personal time, volunteer time off, 403b retirement plan, and more.



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