Regional Operations Leader

2 weeks ago

Pittsburgh, Pennsylvania, United States Omnicell Full time
Job Overview

Regional Operations Leader - Specialty Pharmacy

POSITION SUMMARY

Accountable for overseeing all operational aspects within a designated region. This role requires a strong presence within the pharmacy teams and active participation in strategic planning initiatives. Demonstrates leadership and a commitment to excellence in quality management, ensuring customer satisfaction and continuous performance enhancement. Supports and adheres to all operational policies and strategic initiatives.

KEY RESPONSIBILITIES

(Accommodations may be provided to enable individuals with disabilities to fulfill essential functions.)

MANAGEMENT DUTIES:
  • Directs business operations across the assigned region, including financial oversight and accountability. Manages profit and loss statements, ensuring effective expense management.
  • Engages in specialty pharmacy accreditation processes and guarantees that pharmacy personnel complete all necessary training.
  • Supervises subordinate staff, including but not limited to Pharmacist-In-Charge (PICs).
  • Conducts interviews for open positions and makes hiring decisions as required.
  • Establishes clear objectives and provides access to training, coaching, and constructive feedback. Ensures effective performance management practices.
  • Evaluates employee performance through an annual review process as defined by Human Resources.
  • Addresses behavioral issues and administers disciplinary actions when necessary.
  • Handles escalated complaints and resolves operational challenges.
  • Implements effective business processes and manages performance through key metrics.
  • Oversees relocations, renovations, new pharmacy openings, and closures.
  • Contributes to mid to long-term strategic planning for the organization.
  • Performs duties in alignment with established standard operating procedures (SOPs) and the core values of the organization.
  • Mentors PICs, managers, and other staff for professional growth and succession planning.
  • Ensures the successful rollout of new pharmacy initiatives and their ongoing execution.
  • Maintains appropriate staffing levels in pharmacies and coordinates temporary staffing as needed.
  • Other responsibilities as assigned.
SUPERVISION OF PHARMACY STAFF AND FACILITIES:
  • In the absence of the Pharmacist-In-Charge, assumes the role of supervising Pharmacist.
  • Responsible for the overall safety and security of pharmacy operations.
  • Ensures compliance with federal, state, and local regulations as well as company policies.
  • Reviews and assesses dispensing incidents.
  • Accountable for loss prevention activities, including investigations of discrepancies; monitors compliance. Conducts audits of physical inventories at each location.
BUSINESS GROWTH:
  • Establishes goals and strategies for retaining existing business and achieving growth targets.
  • Oversees the operational implementation of new business agreements, including third-party and manual programs.
EDUCATION AND EXPERIENCE

Required:
  • Pharm.D. or BS Pharmacy degree from an accredited institution.
  • Must hold a current Pharmacist license in good standing.
  • 5+ years of combined experience in retail, specialty, or mail-order pharmacy management.
Preferred:
  • Experience managing multiple locations.
  • Background in clinical and quality improvement initiatives.
  • Comprehensive knowledge of pharmacy operations, workflow, and pharmaceutical care practices.
SKILLS AND COMPETENCIES
  • Willingness to travel as required.
  • Strong leadership capabilities.
  • Solid financial and business insight.
  • Ability to evaluate process efficiency and implement improvements.
  • Collaborative mindset with the ability to align teams with corporate objectives.
  • Adaptability to change and ability to encourage others to embrace new methodologies.
  • Demonstrates knowledge in specialty disease states and service models.
  • Familiarity with relevant federal, state, and local pharmacy regulations.
  • Proficient in workflow concepts related to pharmacy operations.
  • Thorough understanding of controlled substance regulations.
  • Knowledge of Risk Evaluation and Mitigation Strategies (REMS) for specialty products.
  • Possesses the necessary expertise in pharmacotherapeutics to manage pharmacy patient programs.
  • Exhibits strong organizational and time management skills, professionalism, and effective communication abilities.
About Omnicell

Since its inception, Omnicell has been dedicated to transforming pharmacy care through innovative solutions aimed at optimizing clinical and operational outcomes across various healthcare settings. Our mission is to be the most trusted partner for healthcare providers, guided by our commitment to outcomes-centric innovation.

Our extensive portfolio of robotics, intelligent software, and expert services supports healthcare facilities globally in enhancing their operational and clinical results, moving towards the vision of the Autonomous Pharmacy.

We are committed to fostering an inclusive culture and a healthier world through various initiatives, including Employee Impact Groups and well-being programs. Join us in our mission to enhance pharmacy care delivery, making patient care safer and more efficient for all.

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