Customer Service Liaison

4 weeks ago


Tulsa, Oklahoma, United States State Farm Insurance Full time

As a Customer Service Liaison at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering solutions. Your key responsibilities will include assisting customers with their insurance needs, processing policy changes, claims, and payments accurately and efficiently, and maintaining customer records. You will also collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. Additionally, you will handle escalated customer complaints and concerns with professionalism and empathy, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments accurately and efficiently
  • Maintain customer records
  • Collaborate with team members to ensure seamless customer experiences
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns
  • Stay updated on insurance policies, regulations, and industry trends


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