Dental Office Coordinator

1 month ago


Suwanee, Georgia, United States Artistic Smiles Family & Cosmetic Dentistry Full time

Position Summary:

Business Assistant

Artistic Smiles Family & Cosmetic Dentistry is seeking a highly organized and detail-oriented Business Assistant to join our team.

Why Choose Us?

We offer a dynamic and supportive work environment that encourages learning and growth. As a Business Assistant, you will play a vital role in ensuring the smooth operation of our front office, providing exceptional patient care, and contributing to the success of our dental practice.

Key Responsibilities:

  • Greet and welcome patients, creating a positive first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with providers and team members to implement Heartland Dental systems to optimize office potential

What We Offer:

  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities for growth and development
  • Access to on-demand Daily Pay

About Artistic Smiles Family & Cosmetic Dentistry:

We are a 14-person team that thrives on collaboration, communication, and community. Our office is located on Peachtree Industrial Blvd in Suwanee.

Minimum Qualifications:

  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience:

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year


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