Consumer Servicing Representative

3 weeks ago


Richland, Washington, United States Gesa Credit Union Full time
About the Role

Gesa Credit Union is seeking a highly skilled and detail-oriented Consumer Servicing Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our members, processing loan extensions, and ensuring the timely release of perfected documents.

Key Responsibilities
  • Process and approve loan extensions in a timely manner
  • Coordinate the release of perfected documents on paid-in-full loans within assigned timeframe
  • Follow up on outstanding titles to ensure perfection of lien in a timely manner, according to federal and state laws
  • Quote, prepare, and process real estate loan pay-offs
  • Ability to process all vital paperwork on a total loss claim for any titled collateral
  • Process all debt protection claims; life, disability, and involuntary unemployment per guidelines
  • Respond to member credit dispute(s) and make corrections as necessary
  • Review and process insurance claims, payments, forced placement issues, and refunds in a timely manner, as required
  • Review and process departmental reports as assigned by supervisor
  • Participate in assisting the processing of the annual Holiday Skip Payment Program
  • Support team member requests for assistance courteously, respectfully, and professionally
  • Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
  • Demonstrate compliance with all State and Federal banking regulations, including the BSA
  • Display leadership values such as mutual respect, trust, and dignity, and act in the best interest of the Credit Union
  • Lead by example by displaying solid ethics and integrity at all times
Requirements
  • Must have a minimum of a high school diploma
  • One to five years of business work experience or secondary education or certification
  • Proficiently operate standard office equipment, computer programs, lending programs, MS Word, Excel, Outlook, Velocity, Akcelerant, and other related programs
  • Some travel may be required to complete credit union training and/or fulfill duties
  • Display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff
What We Offer
  • Competitive pay
  • Medical, dental, vision, and life insurance
  • 20 days/year accrual of paid time off - plus 10 paid holidays
  • 401(k) match
  • Incentive program
  • Tuition assistance and student loan repayment
  • Commuter benefits
  • Paid time off to volunteer in the community
  • Product discounts
  • Engaging work environment
  • Rewards and recognition programs


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