Consumer Servicing Representative
3 weeks ago
Gesa Credit Union is seeking a highly skilled and detail-oriented Consumer Servicing Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our members, processing loan extensions, and ensuring the timely release of perfected documents.
Key Responsibilities- Process and approve loan extensions in a timely manner
- Coordinate the release of perfected documents on paid-in-full loans within assigned timeframe
- Follow up on outstanding titles to ensure perfection of lien in a timely manner, according to federal and state laws
- Quote, prepare, and process real estate loan pay-offs
- Ability to process all vital paperwork on a total loss claim for any titled collateral
- Process all debt protection claims; life, disability, and involuntary unemployment per guidelines
- Respond to member credit dispute(s) and make corrections as necessary
- Review and process insurance claims, payments, forced placement issues, and refunds in a timely manner, as required
- Review and process departmental reports as assigned by supervisor
- Participate in assisting the processing of the annual Holiday Skip Payment Program
- Support team member requests for assistance courteously, respectfully, and professionally
- Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
- Demonstrate compliance with all State and Federal banking regulations, including the BSA
- Display leadership values such as mutual respect, trust, and dignity, and act in the best interest of the Credit Union
- Lead by example by displaying solid ethics and integrity at all times
- Must have a minimum of a high school diploma
- One to five years of business work experience or secondary education or certification
- Proficiently operate standard office equipment, computer programs, lending programs, MS Word, Excel, Outlook, Velocity, Akcelerant, and other related programs
- Some travel may be required to complete credit union training and/or fulfill duties
- Display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff
- Competitive pay
- Medical, dental, vision, and life insurance
- 20 days/year accrual of paid time off - plus 10 paid holidays
- 401(k) match
- Incentive program
- Tuition assistance and student loan repayment
- Commuter benefits
- Paid time off to volunteer in the community
- Product discounts
- Engaging work environment
- Rewards and recognition programs
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