Member Support Specialist

4 days ago


Rocky Mount, North Carolina, United States Planet Fitness - Excel Fitness Full time
Job Description:
We are looking for a skilled Member Services Representative Sub to join our team at Planet Fitness - Excel Fitness. In this role, you will have the opportunity to provide excellent customer service and ensure a clean and safe environment for our members. As a key member of our front desk team, you will be responsible for checking members into the system, taking prospective members on tours, and assisting with the new account sign-up process.

Estimated Salary:
$60,000 per year

Benefits:
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

Why Choose Us?
At Planet Fitness - Excel Fitness, we prioritize our team players and members. We follow strict safety and cleaning protocols to ensure a safe and clean environment. We offer a range of benefits, including paid time off, paid parental leave, and health insurance benefits. Join our team and take the first step towards a rewarding career

Responsibilities:
- Provide exceptional customer service by filling in for available shifts when needed.
- Be on call to assist with shift coverage, as needed.
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.

Requirements:
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- People with positive mental attitudes excel here.
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.

Physical Demands:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.


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