Expert IT Specialist

3 weeks ago


Rocky Mount, North Carolina, United States Serigor Inc. Full time

Job Title: Expert IT Specialist

We are seeking an experienced Expert IT Specialist to join our team at Serigor Inc. in Rocky Mount, NC.

About the Role:

The successful candidate will be responsible for working with the Client Services Team to evaluate assigned IT incident and problem service desk tickets, promoting positive customer relationships and mentoring others to ensure client satisfaction and organizational success.

Key Responsibilities:

  • Evaluating business impact of IT incidents and problems
  • Proactively promoting positive customer relationships
  • Mentoring others to ensure client satisfaction
  • Taking ownership of customer problems and resolving incidents and problems in a timely manner
  • Communicating status of progress to customers
  • Providing updates on work progress to Customer Support Specialists and the Service Desk using call tracking system
  • Serving as a resource for other technicians to help solve complex problems
  • Installing and imaging new computers and loading appropriate software for customers
  • Deploying new business applications as needed
  • Installing local and network printers and other peripherals and configuration of same
  • Migrating data and user profiles
  • Documenting process and procedures related to technical field support activities
  • Demonstrating knowledge and working experience with ServiceNow call tracking system

Requirements:

Estimated Salary: $120,000 - $150,000 per year

This is a full-time position that requires 7 years of experience in computer hardware, software, peripherals, and components, networking protocols, and communications. The ideal candidate will have expertise in installing and imaging new computers, deploying new business applications, and migrating data and user profiles.



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