General Manager Convention Center

6 days ago


Phoenix, Arizona, United States Smart City Networks Full time
Job Title: General Manager Convention Center, Technical Services

Smart City Networks is seeking a highly skilled and experienced General Manager Convention Center, Technical Services to join our team. As a key member of our operations team, you will be responsible for managing all aspects of operational issues for our convention center, including labor, materials, cost control, and asset management.

Key Responsibilities:
  • Manage and lead all aspects of facility operational concerns for the entire facility, including interfaces with staff and clients to resolve issues and direct staff to meet show timeframes.
  • Evaluate staff performance in written format on an annual basis and provide constructive feedback to direct reports.
  • Control assets and expenses, providing all company products and services to clients.
  • May perform the role of Operations Manager or Customer Service Manager with direct supervision of technical staff.
  • Manage other managers and frequently meet with facility and permanent tenant clients to arrange installation of show products and installation of permanent products and services.
  • Relationship management is paramount in this role, requiring the ability to cultivate and maintain strong relationships with the building, internal and external clients, and show management.
Qualifications:
  • Education: BA/BS in Telecommunications or Business preferred.
  • Experience: Years of increasing responsibility in telecommunications and show industry, with a trend of increasing management responsibility.
  • Specific Skills: Hands-on, detail-oriented, team-oriented, self-directed individual with strong managerial abilities, excellent communication skills, and proficiency in customer service software, preferably AESOP.
  • Supervisory Responsibility: Crews of 2 to 30 in show settings.
  • Working Conditions: At show/facility site predominantly indoors with some time in non-environment-controlled atmosphere.

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen. Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer, committed to diversity and inclusion in the workplace.



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