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Client Success Program Leader

2 months ago

Raleigh, North Carolina, United States Onboard Solutions, LLC Full time
Position Overview

Are you passionate about making a difference in people's lives? Do you thrive in an environment that values compassion, collaboration, and excellence?

Onboard Solutions, LLC is seeking a dedicated Assistant Director of Client Success to enhance our established programs and lead a team of case managers. This pivotal role is designed for a leader who can inspire and develop their team to achieve outstanding client outcomes.


Key Responsibilities

In this role, you will:

  • Coach and mentor a team of case managers to ensure effective client onboarding and support.
  • Manage and monitor team performance against client success metrics.
  • Lead initiatives to gather and analyze client feedback for continuous improvement.
  • Prepare comprehensive reports on team performance and client progress.
  • Foster strong relationships with clients, team members, and volunteers.
  • Assist in resolving escalated client issues as necessary.

Qualifications

The ideal candidate will possess:

  • A Bachelor's degree in social services, health services, or a related field, or a combination of an associate's degree and 5+ years of relevant experience.
  • A minimum of 3 years of experience in a leadership role within case management.
  • Proven experience in case management, training, coaching, or consulting across diverse client groups.
  • Strong skills in goal setting, tracking, and accountability.
  • A track record of delivering exceptional customer service to varied populations.

Additional Insights

Our team has consistently highlighted the positive culture and collaborative spirit within our organization. If you have the requisite leadership and case management experience, we invite you to consider this opportunity. Compensation will be commensurate with experience, with an estimated range of $60,000-$70,000 annually.

Your application will be handled with the utmost confidentiality in accordance with EEO guidelines.