Medical Front Desk Receptionist/Patient Experience Specialist

2 weeks ago

Jacksonville, Florida, United States CAN Community Health Full time
Job Title: Medical Front Desk Receptionist/Patient Experience Expert

CAN Community Health is seeking a highly skilled and compassionate Medical Front Desk Receptionist/Patient Experience Expert to join our team in Jacksonville, FL. As a key member of our front office team, you will be responsible for providing exceptional patient experience, ensuring seamless administrative operations, and maintaining the highest level of professionalism in a fast-paced medical environment.

Key Responsibilities:
  • Accurately learn and utilize electronic medical records (EMR) system
  • Greet and direct patients and visitors in a prompt, courteous, and professional manner
  • Effectively answer and route phone calls, ensuring timely communication with patients and staff
  • Create new billing batches in EMR each morning and accurately enter payments
  • Collect payments for daily visits and account balances, maintaining accurate records
  • Verify current insurance cards and make copies as needed, ensuring up-to-date patient information
  • Update consents and privacy policies yearly, adhering to HIPAA guidelines
  • Verify patient demographics at each visit, ensuring accurate records
  • Distribute clinic mail and faxes, maintaining a high level of organization
  • Coordinate patient transportation as needed, prioritizing patient comfort and convenience
Requirements:
  • Associate Degree or business equivalent
  • Three years of office experience, with a minimum of one year in a medical office setting
  • Knowledge of electronic medical records systems and office equipment, including multi-line phone systems
  • Proficient in Microsoft Office and Outlook
  • Ability to work with minimal supervision, prioritize tasks, and maintain a high level of accuracy
  • Excellent communication and interpersonal skills, with a focus on patient-centered care
Preferred Qualifications:
  • Knowledge of medical terminology and office procedures
  • Experience with referrals and EMR systems
  • Ability to work in a diverse environment, prioritizing patient comfort and confidentiality
What We Offer:
  • Competitive pay with a bonus plan
  • Excellent benefits package, including a retirement plan with a generous company matching contribution
  • A good quality of life with an excellent daytime schedule
  • Opportunities for professional growth and development

CAN Community Health is an equal opportunity employer committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable law.

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