Dining Services Manager

2 months ago

Stamford, Connecticut, United States Sunrise Senior Living Full time

Job Summary:

The Dining Services Manager is responsible for providing exceptional customer service, leading and managing the dining and hospitality operations in our community. This role involves overseeing food preparation and service, managing inventory and supplies, ensuring compliance with health and safety regulations, and maintaining a clean and organized kitchen environment.

Key Responsibilities:

  • Food Preparation and Service:
    • Deliver high-quality food and hospitality service by following established recipes, menus, and programs
    • Post and display weekly and daily menus in accordance with Sunrise standards
    • Complete and utilize production sheets to control food quality and portions
    • Ensure adherence to modified diets, correct portioning of foods, and proper serving methods
    • Prepare and serve meals on time and at the correct temperatures
  • Resident Focus:
    • Partner with the Wellness team and consultant dietitian to understand individual resident nutritional needs and preferences
    • Deliver snacks, beverages, and meals accurately and consistently
    • Participate in monthly Resident Council Meetings and other identified food committee meetings
    • Visit with residents during meal periods each day for feedback on menu
  • Supplies Management and Risk Management:
    • Adhere to established product order guide(s) and vendor programs
    • Ensure compliance with HACCP (Hazard Analysis and Critical Control Points) and local health department regulations
    • Maintain an adequate inventory of food and supplies, including emergency supplies
    • Partner with leadership team to ensure community is in compliance with OSHA requirements and to promote Risk Management programs and policies
  • Food Safety, Sanitation, and Maintenance:
    • Ensure compliance with local health department regulations and Sunrise standards
    • Practice safe food handling at all times to prevent contamination and/or an outbreak of food borne illness
    • Maintain a clean, organized, and clutter-free kitchen environment
    • Complete and maintain accurate food production records, including safe cooking and holding temperatures and a record of the menu as served
  • Financial Management:
    • Understand and manage the department budget, including food, labor, and other expenses
    • Keep financial tools up-to-date and ensure budgeted allowances are maintained
    • Review monthly financial statements and implement plans of action around deficiencies
    • Process and submit monthly expenses and budget data timely
  • Training, Leadership, and Team Member Development:
    • Provide overall management of the department, including but not limited to, recruiting, hiring, training, and coaching
    • Lead and participate in daily and monthly team member meetings and trainings, including orientation, onboarding, continuing education, annual trainings, and inservices
    • Develop a working knowledge of state regulations and ensure compliance
    • Complete team member staffing and scheduling according to operational and budgetary guidelines

Requirements:

  • Two (2) to three (3) years' experience supervising kitchen, food service, and dining room operations in a full-service restaurant
  • Minimum two (2) to three (3) years volume cooking experience and ability to cook (3) to four (4) days per week and produce food at the volume required
  • Current ServSafe certification
  • Proven ability to use appropriate tools such as production sheets, standardized recipes, temperature logs, and sanitation forms
  • Must possess basic knowledge of nutrition and modified diets
  • Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
  • Must possess written and verbal skills for effective communication with the ability to facilitate small group presentations
  • Proven ability to manage food and labor budgets, and achieve established targets
  • Competent in organizational and time management skills
  • Demonstrates good judgment, problem-solving, and decision-making skills
  • Proficient in basic computer skills and programs with the ability to learn new applications
  • Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times

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