Digital Experience Strategist

3 weeks ago

San Mateo, California, United States PlayStation Global Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Subscriptions Experience Associate Manager. This role will play a critical part in driving the growth of PlayStation's subscription services, specifically PlayStation Plus.

Key Responsibilities
  • Contribute to and apply our Experience Strategy for PlayStation Plus, leveraging insights from telemetry data and team projects to enhance our strategy and apply these learnings across the experience.
  • Design and implement tests vs. control groups to confirm hypotheses, crafting recommendations to improve key areas of the PlayStation Plus console experience.
  • Collaborate with stakeholders to prioritise and integrate recommendations into our experience roadmap, driving PlayStation Plus user experience updates and optimizations.
  • Become an expert on the PlayStation Plus user experience, using self-service tools to drill into Experience telemetry data and working with Insight/Analytics teams to optimise those reports.
Requirements
  • 3+ years' experience in roles focused on optimising a customer's digital experience.
  • Experience working with digital products and channels (websites, apps, emails etc).
  • Experience leading projects with multiple stakeholder teams from ideation thru delivery.
  • Strong presentation skills and fluency in PowerPoint.
  • A data-led mindset, comfortable with measurement and interpreting analysis in Excel.
  • Sound, logical approach to prioritising which audiences and opportunities to focus efforts on.
  • A customer first mentality - If it leads to a negative customer experience - you don't like it.
  • A desire to push yourself and show your value to the business.
About PlayStation Global

PlayStation Global is a leading entertainment company that produces a range of products and services, including the PlayStation family of products and services. We strive to create an inclusive environment that empowers employees and embraces diversity, welcoming and encouraging everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

What We Offer

We offer a top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.

The estimated base pay range for this role is $131,400-$197,200 USD.

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