Patient Experience Supervisor

4 days ago


Orlando, Florida, United States AdventHealth Central Florida Full time
Job Summary

We are seeking a highly skilled Patient Experience Supervisor to join our team at AdventHealth Central Florida. As a Patient Experience Supervisor, you will be responsible for ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to patients, families, and healthcare teams, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and manage a team of Patient Experience Representatives, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the patient experience, reduce wait times, and increase patient satisfaction.
  • Communication: Develop and maintain effective communication with patients, families, and healthcare teams, ensuring that all parties are informed and engaged throughout the care process.
  • Quality Assurance: Monitor and evaluate patient satisfaction, quality metrics, and other key performance indicators to identify areas for improvement and implement changes as needed.
Requirements
  • Education: Associate's degree or equivalent experience in a healthcare-related field.
  • Experience: One year of experience in a healthcare setting, preferably in a patient experience or customer service role.
  • Skills: Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams. Ability to analyze data and implement process improvements. Strong leadership and coaching skills, with the ability to motivate and develop a team.
What We Offer
  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.


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