Environmental Services Supervisor Trainee

20 hours ago

Baltimore, Maryland, United States Johns Hopkins HealthCare Full time
Job Summary

Reporting to the Manager of Environmental Care, the Supervisor Trainee is responsible for learning the skills and functions of the EVC Supervisor position through On-the-Job training and successfully completing related classroom instruction. The Trainee will learn to deliver quality and reliable services to the JHH community, including patients, families, healthcare providers, researchers, staff, and visitors.

Key Responsibilities
  • Learn to develop daily priorities to achieve departmental objectives and goals, and support programmatic and fiscal strategies for the department.
  • Ensure performance standards meet the service expectations of a broad client base, including monitoring productivity, tracking progress, and customer satisfaction results.
  • Learn to maintain effective communication skills with clients and stakeholders.
  • Ensure work quality and performance in compliance with Departmental and Hospital standards, procedures, and policies, as well as local, state, and federal codes.
  • Learn to utilize quality assurance tools effectively to ensure a consistently high level of cleanliness.
  • Provide excellent customer service to patients, families, and staff.
  • Work with staff to improve HCAHPS and Press Ganey scores and strive to meet and surpass Hospital goals for HCAHPS.
  • Learn to coordinate the development, implementation, and maintenance of programs, routines, and schedules.
  • Learn to plan, schedule, assign, direct, and supervise the work performed by bargaining unit staff.
  • Support safety programs for the continual maintenance of a safe work place and a safety-conscious staff.
  • Learn to directly supervise staff in the delivery of programs necessary to maintain clean facilities in the most efficient and effective manner.
  • Learn about and observe hiring, training, evaluation, and termination of staff as required.
  • Evaluate and make recommendations on equipment, supplies, and procedures.
Requirements
  • Requires a minimum of a high school diploma or equivalent.
  • Two years of work experience required.
  • Fundamental aspects of cleaning and a strong understanding of people and what motivates and satisfies them.
  • Fundamental operational understanding of healthcare environmental services good business practices, service excellence, human resources, inventory control, environmental services systems and standards, and infection control.
  • Fundamental aspects of cleaning, floor care, and trash removal in a healthcare environment.
  • Safety rules, procedures, and practices, including the proper use of safety equipment as defined by OSHA and industry standards.
  • Functional knowledge of computer applications (PC and network-based), including Windows Office suite, departmental email, database, and work order processing application packages.
  • Interpersonal skills to communicate with customers and staff regarding delivery dates, services, staff issues.
  • Basic computer skills and understanding of how to use email and other word processing and data collection tools.
  • Analytical ability to solve problems quickly and accurately for the customers.
  • Consistently applies effective customer service skills.
  • Safely uses tools and equipment indicated herein.
  • Proficient written and verbal English communication skills to interact with patients, departmental/JHM staff, and outside vendors/contractors.
  • Ability to supervise front-line bargaining unit employees who work in disparate locations.
  • Identifies and avoids hazards as indicated by warning labels, signage, lights, and other warning devices.
  • Performs work within reasonable lengths of time as measured against industry or engineered standards.

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