Customer Service Representative

2 weeks ago


Farmington Hills, Michigan, United States OpTech Full time

Job Summary: We are seeking a highly skilled and detail-oriented individual to join our team at OpTech as a Banking Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complaints, and maintaining accurate records.

Key Responsibilities:

  • Reading and interpreting customer complaints to identify key issues and concerns
  • Obtaining and recording customer data in a system
  • Writing clear and concise narratives with accurate information and dates
  • Providing excellent customer service and resolving complaints in a timely and professional manner
  • Working with various software applications, including Salesforce, Word, and Excel

Preferred Qualifications:

  • Experience with Salesforce and financial consumer exposure
  • Business analysis skills and ability to analyze data
  • Excellent writing and verbal communication skills

Work Schedule:

  • Flexible schedule with options for 7-4 or 8-5 shifts, Monday through Friday

Working with:

  • Salesforce
  • Word
  • Excel


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