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Patient Care Specialist

2 months ago

Columbia, Maryland, United States Globus Medical Full time
Job Summary

Globus Medical is seeking a highly skilled and detail-oriented Patient Care Specialist to join our team. As a Patient Care Specialist, you will play a critical role in the medical revenue cycle process, providing administrative support in billing and collections.

Key Responsibilities
  • Understand and maintain all governmental, regulatory, and company billing and compliance regulations and policies for payers
  • Assist patients in resolving accounts, including processing payments, setting up payment plans, filing appeals, and providing information regarding intraoperative monitoring services
  • Address patient billing inquiries and concerns from patients, surgeon offices, and facility customers
  • Obtain and document all necessary information by contacting the patient, physician's office, hospital, next of kin, insurance carrier, etc.
  • Identify and report to management any payer issues with regards to billing and collections
  • Review and log correspondence regarding patient balances and collections
  • Process, maintain, and rectify accounts/records in a timely manner
  • Perform other duties as assigned
Requirements
  • Typically requires a minimum of 1-2 years of related experience
  • High school diploma or equivalent required
  • High level of quality awareness, accuracy, and attention to detail
  • Strong communication, organizational, and problem-solving skills
  • Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports
  • Sense of urgency and customer-oriented mindset with understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
  • Ability to work independently, multitask, and handle various priorities in a fast-paced environment
  • Effective verbal and written communication skills
Our Values
  • Passionate About Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate about our role in improving the lives of patients by continuously developing better solutions.
  • Customer Focused: We listen to our customers' needs and respond with a sense of urgency.
  • Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
  • Driven: We pursue our mission with energy and passion. We are nimble, results-oriented, and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.