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Head of Medical Services

2 months ago

Portland, Oregon, United States CoolSys Full time

Job Summary

CoolSys is seeking a highly experienced and skilled professional to lead our medical services team. As the Head of Medical Services, you will be responsible for managing the service profit and loss for assigned branches, reviewing dashboards and financial reports, and taking appropriate action. You will also oversee the procurement of parts and supplies, manage and maintain fleet, parts and materials inventory, and resolve discrepancies or problems in a timely manner.

Key Responsibilities

  • Develop and maintain long-term relationships with customers and subcontractors
  • Manage performance and provide training, coaching, and performance feedback to Supervisors, Team Leads, and Technicians
  • Use metrics to drive accountability and performance
  • Ensure compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
  • Ensure use of PPE and the application of safe behavior, including driving, by all employees
  • Ensure customer service and quality of work meets customer requirements and Source standards

Requirements

  • 10+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry, previous managerial experience
  • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility
  • Proficiency in understanding and managing P&L
  • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi-task

About CoolSys

CoolSys is a leading provider of best-in-class services, including HVAC and refrigeration installations, remodels, service and maintenance, and energy solutions. We serve customers in the retail, commercial, food service, educational, healthcare, and industrial markets. Our company values diversity and inclusion, and we encourage all qualified individuals to apply.