Customer Service Ambassador

4 weeks ago


Tampa Florida, United States Fred Astaire Dance Studios Full time
About Us

Fred Astaire Dance Studios is a global family dedicated to enriching lives through the transformative power of dance. With a legacy dating back to 1947, we have grown to 180 dance studio locations, serving over 25,000 students worldwide.

Job Summary

We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our studio, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our students and clients.

Key Responsibilities
  • Provide outstanding customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with daily operations, including greeting students, answering questions, and maintaining accurate records.
  • Collaborate with management and team members to ensure effective communication and a positive studio environment.
  • Develop and maintain a deep understanding of our studio's programs, services, and policies to provide informed support to our clients.
  • Utilize excellent communication and interpersonal skills to build rapport with students, clients, and colleagues.
Requirements
  • Outstanding customer service skills, with a focus on responsiveness, flexibility, and accountability.
  • High-level verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Excellent planning and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in MS Office, with a strong understanding of data management and record-keeping.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.


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