IT Support Specialist

2 days ago

Columbus, Ohio, United States Arrive Logistics Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Arrive Logistics. As a key member of our Service Desk, you will be responsible for resolving frontline issues for employees and assisting with setting up new offices. This role will serve as the go-to resource for desk-side troubleshooting, technical support, workstation support, and system set-up. You will work closely with our InfoSec and Infrastructure team to fix and troubleshoot any problems that arise in the office. If you are interested in helping with Arrive's growth and have a passion for technical support, this is the job for you.

Key Responsibilities

* Work within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide resolutions for support tickets.
* Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed.
* Provide onboarding/offboarding support, technical consulting, system configuration, and troubleshooting for computer or technical problems.
* Install, assemble, and configure computers, monitors, network devices and peripherals such as printers, scanners, switches, and related hardware.
* Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction.
* Take full ownership on special projects and related duties as assigned by management.
* Consistently meet and exceed goals and SLAs for customer service, technical quality and first call resolution.
* Work in an elevated capacity and provide mentorship to the Service Desk Technicians on the team.
* Administer, configure, and troubleshoot enterprise applications and systems.

Requirements

* 4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
* Experience monitoring and maintaining network and security systems or relevant knowledge
* Independent self starter with demonstrated ability to take on increasing levels of responsibility
* Great communicator with the ability to work alongside a team across multiple locations
* Experience with Active Directory, remote desktop tools, and ticketing systems
* Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred.
* Highly self-motivated and directed
* Communicate ideas and recommendations to improve technology and work inefficiencies
* Detail oriented, with an emphasis on accuracy & follow-up
* Ability to solve problems and multi-task independently
* Strong documentation, organizational, written and communication skills
* Strong technical, analytical, and critical thinking skills
* Strives to continuously grow knowledge and skills.
* Working knowledge of computer operating systems, MDM, networking systems and applications software within an IT help desk environment.
* Ability to exercise patience with end users possessing varying degrees of computer knowledge/system skills
* Ability to take a proactive approach to issue resolution
* Experience troubleshooting and supporting A/V (including conference rooms)
* Lifting and transporting moderately heavy objects, such as monitors, computers, and other equipment
* Flexible & solutions-oriented. In this environment, things change quickly and we need someone who can roll with the punches & provide creative solutions

Perks of Working with Us

* Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
* Invest in your future with our matching 401(k) program.
* Build relationships and find your home at Arrive through our Employee Resource Groups.
* Enjoy office wide engagement activities, team events, happy hours and more
* Leave the suit and tie at home; our dress code is casual.
* Park your car for free on site, plus covered parking and electric vehicle charging stations
* Start your morning with free coffee
* Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants and breweries
* Maximize your wellness with free counseling sessions through our Employee Assistance Program.
* Get paid to work with your friends through our Referral Program
* Get relocation assistance If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.

Your Arrive Experience

When we say 'award-winning culture,' we mean it. We've been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

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