Client Solutions Specialist
2 weeks ago
As a Client Solutions Administrator, you will play a vital role in creating a unique experience for all visitors to our solution centers. Your primary responsibility will be to achieve solution center goals through efficient and accurate transaction processing, while providing personalized client solutions.
Key Responsibilities:
- Embody the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE, and infuse those values throughout the company.
- Provide exceptional client service to all members of LINKBANK, ensuring a differentiating client experience through handling client transaction needs via in-person, drive-thru, or telephone.
- Process and log mail, night depository, and ATM deposits, maintaining Solution Center records and information in accordance with Retail Operations Guidelines.
- Accurately and efficiently complete Currency Transaction Reports and Reg CC Forms, responsible for daily balancing of cash drawers and vault.
- Order supplies, maintain stock of items utilized in the Solution Centers, and assist with training new employees and/or interns.
- Support team sales process by reviewing client profiles, offering additional solutions, and referring clients to the appropriate team member.
- Adhere to internal controls, operational procedures, and risk management policies, remaining informed of all changes to policies and procedures.
Requirements:
Minimum Qualifications:
Education/Training: High School Diploma or equivalent.
Knowledge/Skills/Abilities:
- Ability to juggle multiple priorities with clear direction from supervisor.
- Attention to detail, problem-solving, and the ability to be proactive.
- Basic knowledge of bank products and services.
- Strong ability to comply with policies and procedures.
- Strong computer knowledge and Microsoft Windows skills required.
- Satisfactorily completes required annual regulatory training.
- Strong client service skills with the ability to listen with professionalism, patience, and empathy.
- Strong interpersonal, communication, leadership, and organizational skills.
Experience: Prior teller experience preferred or at least 1 year cash handling and client service experience.
Required Certification/Licenses:
Travel Requirements: Ability to travel to all locations in the bank's footprint as needed.
Physical and Mental Job Requirements:
- Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and other employees.
- Must be able to read and comprehend, sometimes complex schedules, and details to process correspondence accurately, while providing exceptional client service.
- Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
- Must have physical stamina for extended periods of standing and/or walking.
- Must have visual acuity required to work at a computer terminal.
- Mobility enough to coordinate activities in the department and lifting no more than 20 pounds may be required.
Working Conditions:
Indicate how often the following physical demands are required to perform the Essential Functions listed above.
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