Credit and Collections Specialist

4 weeks ago

Sens, Bourgogne-Franche-Comté, United States ACCO Engineered Systems Full time
Job Summary:

To support the maintenance of the highest possible quality of accounts receivable, the ideal candidate will utilize available resources to provide accurate and timely information to all customers and sales teams.

Key Responsibilities:

Reconciliation of assigned customer accounts with open balances, collection of invoices, and submission of adjustments to correct billing errors.
Communication with customers to request information and collect outstanding balances.
Reporting on reconciliation and collection status for assigned accounts and developing relationships with customers to facilitate the collections process.
Providing assistance and backup for the department Cash Application Specialist, including daily check deposits, ACH deposits, processing of credit card payments, and month-end reporting.
Answering customer questions or working with analysts assigned to the account to resolve any issues.

Requirements:

High School Diploma or Equivalent required.
Complete understanding and ability to perform all essential job functions of a Claims & Cash Analyst, including reconciliation and collection of assigned accounts.
Detailed knowledge of invoicing, writing up all types of billing adjustments.
Ability to research customer claims, disputes, and problem situations and utilize investigative skills to analyze invoice disputes and internal documentation to resolve claims as appropriate.
Ability to resolve problems and be proactive.
Excellent oral and written communication skills for both internal and external communication.
Analytical, detailed-oriented, self-starter, highly organized, highly accurate, flexible, and a team player.
Experience in MS Excel, Word, and proficient in typing and 10-key by touch.
Ability to manipulate data in a heavy volume spreadsheet environment.
Ability to work in a fast-paced environment and meet deadlines with an attention to detail.
Ability to negotiate successfully with customers, establishing a positive rapport, with a relationship that facilitates the collection process.
Ability to diffuse difficult situations and conduct oneself in a professional and non-threatening manner.
Experience with Accounts Receivable and Customer Service software packages preferred.
Ability to communicate effectively and tactfully with persons on all levels, including their staff, in person, on the telephone, and in writing, regarding reconciliation and collection issues, systems, processes, and procedures.
Ability to pay close attention to detail and provide good written and oral instructions. This experience must include organizing, prioritizing, and scheduling work effectively.
BA/BS degree in accounting/business/finance/computer science/systems or related field highly recommended.

Competencies:

Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
Insight: The ability to gather and make sense of information that suggests new possibilities.
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level, has independently developed a vision for short- and long-term career success.
Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.
Technical Curiosity/Willingsness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Physical Requirements:

The employee may regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers). The employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.

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