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Agency Customer Service Representative

2 months ago

Raleigh, North Carolina, United States Ncfbins Full time
Agency Customer Service Representative

At Ncfbins, we are committed to providing exceptional service to our customers and agents. We are seeking a highly skilled and motivated Agency Customer Service Representative to join our team.

Key Responsibilities:

  • Provide assistance to the Agency Force and Farm Bureau members for property and casualty business brokered to companies outside of Ncfbins.
  • Answer phone calls and respond to emails from agents and customers regarding quotes, questions, and policy information.
  • Quote and bind coverage for various lines of business, including property and casualty insurance.
  • Process applications for new business and renewals, including data entry and account invoicing.
  • Distribute policies and forms to clients, and scan and file documents in our Agency Management System.
  • Issue certificates of insurance and forward claim notices to appropriate companies.
  • Send renewal information to agents and maintain policy status.
  • Cancel or reinstate policies as needed to maintain client policy status.
  • Verify membership status and ensure compliance with company policies and procedures.

Requirements:

  • Agents property and casualty license required.
  • Excellent oral and written communication skills.
  • Strong organization and time management skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and Internet Explorer.
  • Strong teamwork and collaborative skills, including excellent interpersonal skills.

How to Apply:

Send your resume and cover letter to our HR representative, Elizabeth Finez.