Restaurant Operations Manager
3 weeks ago
The Brown Palace Hotel and Spa, Autograph Collection, is a luxury hotel in Downtown Denver that has been synonymous with extraordinary service since 1892. We invite you to be a part of our team and experience the highest level of hospitality.
Job SummaryWe are seeking a highly skilled Restaurant Operations Manager to oversee the day-to-day operations of our restaurants, room service, and other food and beverage outlets. The successful candidate will be responsible for ensuring exceptional customer satisfaction, quality service, and compliance with corporate and regulatory policies.
Responsibilities- Direct the day-to-day operations of the restaurants, outlets, and room service for breakfast, lunch, and dinner periods.
- Manage the human resources in the various outlets, including interviewing, hiring, scheduling, training, developing, empowering, coaching, and counseling associates.
- Implement company programs and manage the operations of the Restaurant, Room Service, and other food and beverage outlets to ensure compliance with policies and regulations.
- Forecast, implement, monitor, control, and report on the various outlet budgets and their components to maximize revenue and minimize expenses.
- Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
- Create, recommend, and implement promotions, displays, buffet presentations, and ideas to capture more in-house guests and a larger share of the local market.
- Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect assets and ensure quality service.
We are looking for a candidate with a minimum of two years of post-high school education and two+ years of full employment in a related position. Hotel experience is preferred. The ideal candidate will have thorough knowledge of restaurant/hotel practices and procedures, as well as supervision, management, and communication skills.
BenefitsHEI Hotels and Resorts offers a comprehensive benefit program that includes competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.
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