Automotive Service Consultant

3 weeks ago


Kansas City, Missouri, United States Oakes Kia Full time

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Oakes Auto Group. As a Service Advisor, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction, and maximizing departmental profitability.

Key Responsibilities:

  • Making appointments, processing repair orders, quotes, and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Requirements:

  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs

About Oakes Auto Group:

Oakes Auto Group is a rapidly growing company that values exceptional people who are passionate about delivering outstanding customer service. We offer mentorship and career paths for talented and driven individuals who wish to advance to the top of their field, and/or into management. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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