Desktop Support Specialist

1 week ago


Elizabeth, New Jersey, United States Cynet Systems Full time
Job Description:

Job Summary:

Cynet Systems is seeking a skilled Desktop Support Technician to provide top-notch technical assistance to our end-users. As a key member of our IT team, you will be responsible for installing, configuring, and troubleshooting desktops, laptops, mobile devices, and associated peripherals and software.

Key Responsibilities:

  • Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
  • Perform break-fix, desk-side support, IMACDs, data migration, refreshes, and other technical tasks.
  • Provide onsite technical assistance to end-users, including updates, configuration changes, and software installations.
  • Identify potential issues that could adversely impact end-user experience and take proactive steps to prevent them.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and follow up as needed.
  • Coordinate with vendors for provision of end-user support, including hardware vendor technicians for warranty repair/replacement.
  • Perform end-user support-related security and controls and compliance-related tasks, such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and standby support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide on-call support if required outside business hours on a rotational basis.

Requirements:

Cynet Systems is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and detail-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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