Desktop Support Specialist
1 week ago
Job Summary:
Cynet Systems is seeking a skilled Desktop Support Technician to provide top-notch technical assistance to our end-users. As a key member of our IT team, you will be responsible for installing, configuring, and troubleshooting desktops, laptops, mobile devices, and associated peripherals and software.
Key Responsibilities:
- Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
- Perform break-fix, desk-side support, IMACDs, data migration, refreshes, and other technical tasks.
- Provide onsite technical assistance to end-users, including updates, configuration changes, and software installations.
- Identify potential issues that could adversely impact end-user experience and take proactive steps to prevent them.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and follow up as needed.
- Coordinate with vendors for provision of end-user support, including hardware vendor technicians for warranty repair/replacement.
- Perform end-user support-related security and controls and compliance-related tasks, such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and standby support.
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide on-call support if required outside business hours on a rotational basis.
Requirements:
Cynet Systems is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and detail-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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