Lodging Operations Manager

2 weeks ago


Silverthorne, Colorado, United States Winter Park Resort Full time
Job Summary

We are seeking a highly skilled and experienced Lodging Operations Manager to join our team at Winter Park Resort. As a key member of our leadership team, you will be responsible for the day-to-day leadership of the Housekeeping and Front Office divisions, ensuring the highest level of guest and owner satisfaction while maximizing financial performance.

Key Responsibilities
  • Lead and manage the Front Desk and Housekeeping departments to ensure exceptional guest and owner experiences.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Manage budgets, forecasts, and variance reports to ensure financial accuracy and compliance.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Conduct regular audits and assessments to identify areas for improvement.
  • Provide exceptional customer service and resolve guest and owner complaints in a timely and professional manner.
Requirements
  • Bachelor's degree in Business, Hotel Management, or Hospitality.
  • 3-5 years of experience in a comparable role in a similar operation.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong knowledge of Rooms Division Operations, budgeting, and forecasting.
  • Ability to manage confidential information and maintain a professional demeanor.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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