Customer Relations Coordinator

2 weeks ago


Wichita, Kansas, United States The Specialists Group, LLC Full time

Customer Relations Coordinator Position at The Specialists Group, LLC

In the role of Customer Relations Coordinator, you will serve as a vital liaison for our esteemed clientele. This position offers the chance to interact with a wide array of customers across the general, business, and commercial aviation industries globally. Your key duties will involve managing requests for new product acquisitions and service maintenance, ensuring our clients receive exceptional support to maintain their operational efficiency. Effective collaboration with various departments is crucial to create personalized solutions that cater to customer requirements and elevate their overall satisfaction with our services. Strict adherence to established protocols and procedures is essential to thrive in this position, as you help uphold our standing as a premier provider of aviation instruments, avionics, and aircraft solutions.

Core Responsibilities:

  • Serve as the main point of contact for customer inquiries through various communication channels.
  • Promptly process customer requests and resolve any issues that arise.
  • Collaborate closely with Inside Sales team members to provide clients with precise pricing, order, and delivery information.
  • Maintain comprehensive records of all customer interactions in the internal database.
  • Work in partnership with internal teams to develop and implement tailored customer-focused strategies.


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