Guest Services Operations Supervisor

2 weeks ago

Richmond, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

Position Summary: This role is pivotal in ensuring exceptional service delivery to both internal and external guests. The individual will embody the #AddLife culture in every interaction, fostering a welcoming environment.

Key Responsibilities:

  1. Deliver outstanding guest service, setting a standard for team interactions.
  2. Recruit, inspire, and develop staff through effective training and mentorship.
  3. Create a supportive atmosphere that encourages team motivation and performance.
  4. Assist in defining departmental standards and objectives, managing administrative tasks such as budgeting and staffing for optimal operational efficiency.
  5. Safeguard confidential information in compliance with company policies and legal regulations.
  6. Analyze operational activities to enhance staffing and working conditions, ensuring high-quality service and profitability.
  7. Oversee the performance of team members, ensuring adherence to established standards.
  8. Act as a Player Services Manager when required, maintaining operational continuity.
  9. Support the management of audits related to regulatory and internal controls, documenting findings and recommending improvements.
  10. Understand departmental goals and adjust schedules based on business needs.
  11. Ensure compliance with credit policies and procedures, aligning with regulatory requirements.
  12. Protect significant cash assets through meticulous attention to detail.
  13. Prepare and evaluate daily cash and electronic check deposits.
  14. Enforce strict procedures to safeguard company assets.
  15. Monitor departmental activities to align with overall company objectives.
  16. Ensure compliance with gaming regulations and internal policies.
  17. Address complex customer relations issues, facilitating equitable resolutions.
  18. Evaluate the performance of Player Services Representatives against financial and regulatory targets.
  19. Authorize check-cashing limits for guests, promoting convenient access to funds.
  20. Oversee cash drawer verification for the Gift Shop at the end of shifts.
  21. Maintain accurate inventory records for the Gift Shop.
  22. Enhance the company brand through effective program execution.
  23. Identify and engage with valued guests through various means.
  24. Implement guest loyalty and direct marketing initiatives, responding to guest needs.
  25. Perform data entry tasks related to Players Club memberships with accuracy.
  26. Report database information to management and assist in updates.
  27. Maintain comprehensive knowledge of events, promotions, and community activities.
  28. Exhibit strong interpersonal skills and a confident presence.
  29. Conduct informal surveys to gather guest feedback.
  30. Become proficient in player tracking system software.
  31. Facilitate communication within the department to ensure information flow.
  32. Collaborate with Security and Surveillance to address discrepancies in cash handling.
  33. Resolve issues within the scope of authority and recommend actions for unresolved matters.
  34. Monitor daily departmental activities in accordance with company policies.
  35. May perform as a Main Banker or Cashier/Teller as necessary.
  36. Keep supervisors informed of significant developments.
  37. Other responsibilities as assigned.

Regulatory Compliance: Each team member is responsible for adhering to laws and regulations, including attending required training, obtaining necessary licenses, and ensuring compliance with local laws regarding gaming and alcohol.

Qualifications: High school diploma or GED required, with one to two years of relevant experience in high-volume cash operations. Proficiency in Ten Key Adding Machine, Excel, and Word is essential. Strong communication skills and the ability to thrive in a fast-paced environment are necessary.

Supervisory Role: This position involves managing subordinate staff, overseeing the direction and evaluation of team performance.

The responsibilities outlined here are intended to provide a general overview of the role and are not exhaustive. Duties may evolve based on the needs of the organization.

  • Guest Services Operations Supervisor

    2 weeks ago

    Richmond, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPosition Summary: This role encompasses essential functions aimed at delivering exceptional service to both internal and external guests while overseeing a dedicated team.Key Responsibilities:Deliver exemplary guest service, embodying the company culture in all interactions.Recruit, inspire, train, and guide staff to ensure they have the...

  • Guest Services Operations Supervisor

    2 weeks ago

    Richmond, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewThe Player Services Manager is accountable for overseeing the player services operations, ensuring compliance with internal control policies, state and federal regulations, and the company's Responsible Gaming Plan.Key Responsibilities: This role encompasses a variety of essential functions that are fundamental to the position. The following...

  • Guest Services Operations Supervisor

    2 weeks ago

    Richmond, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewThe Player Services Manager is accountable for overseeing the player services operations, ensuring compliance with internal control policies, regulatory requirements, and the company's responsible gaming initiatives.Key Responsibilities: This role encompasses essential functions that are critical to the success of the department. The following...

  • Guest Services Supervisor

    2 weeks ago

    Richmond Heights, Virginia, United States Embassy Suites Full time

    The Embassy Suites by Hilton Richmond is on the lookout for a Guest Services Supervisor who embodies the spirit of hospitality. Are you an individual who appreciates collaboration, takes pride in your responsibilities, and is dedicated to providing guests with exceptional service? If this resonates with you, we invite you to consider this opportunity. We...

  • Guest Services Supervisor

    1 week ago

    Richmond, Virginia, United States White Lodging Full time

    Front Desk ManagerJob OverviewAs a pivotal member of the Front Office team, the Front Desk Manager plays a crucial role in overseeing daily operations and ensuring a seamless guest experience. This position involves supporting the Front Office Manager or Operations Manager in managing front desk activities and supervising staff to deliver exceptional...

  • Guest Services Supervisor

    2 weeks ago

    Richmond, Virginia, United States White Lodging Full time

    Front Desk ManagerJob OverviewAs a pivotal member of the management team, the Front Desk Manager plays a crucial role in overseeing the front office operations, ensuring seamless guest experiences and operational efficiency. This position involves collaborating closely with the Front Office Manager or Operations Manager to lead daily activities and supervise...

  • Guest Services Supervisor

    2 weeks ago

    Richmond, Virginia, United States White Lodging Full time

    Front Desk ManagerJob OverviewAs a pivotal member of the hospitality team, the Front Desk Manager plays a crucial role in overseeing front office operations and ensuring exceptional service delivery. This position involves collaborating with the Front Office Manager or Operations Manager to manage daily activities and supervise staff effectively.Key...

  • Lead Valet Attendant

    4 days ago

    Richmond, Virginia, United States Towne Park Full time

    About the Role:Towne Park is seeking a highly skilled and experienced Lead Valet Attendant to join our team as a Guest Service Supervisor. As a key member of our team, you will be responsible for:Managing Valet Drivers: Supervise and coordinate the activities of valet drivers to ensure efficient and effective service delivery.Delegating Responsibilities:...

  • Guest Services Coordinator

    1 week ago

    Richmond, Virginia, United States Courtyard by Marriott Richmond Full time

    Job OverviewPOSITION SUMMARY:The Guest Services Representative serves as the primary point of contact for guests during their stay at the hotel. This role involves welcoming guests, addressing their needs, and ensuring a pleasant experience with a focus on exceptional service. The individual will also take on the responsibilities of the Night Auditor as...

  • Guest Service Representative

    6 days ago

    Richmond, Virginia, United States HRI DEVELOPMENT Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at HRI Development. As a Guest Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Arrive at scheduled start time in appropriate...

  • Guest Service Cashier

    1 week ago

    Richmond, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Welcomes and addresses guests' needs in the dining space. This role is eligible for gratuities.Key Responsibilities: This overview has omitted the minor functions of this role which are incidental to the execution of primary job duties. All responsibilities or requirements are essential job functions. This job description does not imply that these are the...

  • Guest Services Housekeeping Manager

    1 week ago

    Richmond, Virginia, United States The Jefferson Hotel Richmond Full time

    Housekeeping Supervisor RoleWe are looking for a committed professional to manage the activities of our bustling housekeeping division. The preferred candidate will possess 4 to 5 years of experience in the hospitality sector, ideally having held supervisory or managerial positions in a full-service hotel environment.Key Responsibilities:Overseeing and...

  • Guest Services Coordinator

    2 weeks ago

    Richmond, Virginia, United States Courtyard by Marriott Richmond Full time

    Job OverviewPOSITION OBJECTIVE:The Guest Services Representative serves as the face of the hotel, engaging with guests at every stage of their stay. This role involves greeting guests, addressing their needs, and resolving any issues with a high level of professionalism and courtesy. A sales-oriented mindset is essential, as the representative will provide...

  • Guest Services Manager

    2 weeks ago

    Richmond Heights, Virginia, United States Embassy Suites Full time

    The Embassy Suites by Hilton Richmond is in search of a dedicated Front Desk Supervisor who embodies the essence of hospitality. Are you a professional who values collaboration, takes pride in your responsibilities, and is enthusiastic about providing guests with exceptional service? If this resonates with you, then we encourage you to consider this...

  • Guest Services Coordinator

    2 weeks ago

    Richmond, Virginia, United States Courtyard by Marriott Richmond Full time

    Job OverviewPOSITION SUMMARY:The Guest Services Representative serves as the primary point of contact for guests during their stay, ensuring a welcoming and professional experience. This role requires a sales-oriented mindset to assist guests in making informed choices and addressing their needs effectively. The position also includes responsibilities as a...

  • Guest Services Manager

    1 week ago

    Richmond Heights, Virginia, United States Embassy Suites Full time

    The Embassy Suites by Hilton Richmond is in search of a Front Desk Supervisor who embodies a passion for exceptional hospitality. Are you a professional who values collaboration, takes pride in your responsibilities, and is dedicated to providing guests with a welcoming experience? If so, we invite you to consider this opportunity. We are looking for...

  • Fleet Operations Supervisor

    2 weeks ago

    Richmond, Virginia, United States Republic Services Full time

    ABOUT REPUBLIC SERVICES Welcome to Republic Services We are a leading organization in the environmental services industry. Our mission is to provide a comprehensive array of exceptional solutions to our clients, encompassing recycling, waste management, and much more. At Republic Services, we are committed to advancing circularity and supporting...

  • Housekeeping Operations Supervisor

    2 weeks ago

    Richmond, Virginia, United States The Jefferson Hotel Richmond Full time

    Housekeeping Supervisor RoleWe are looking for a committed professional to manage the activities of our bustling housekeeping division. The preferred candidate will possess 4 to 5 years of experience in the hospitality sector, particularly in management or supervisory capacities within a comprehensive service hotel.Key Responsibilities:Overseeing and...

  • Maintenance Operations Supervisor

    6 days ago

    Richmond, Virginia, United States Kelly Services, Inc. Full time

    About Kelly Services, Inc.Kelly Services, Inc. is a leading provider of workforce solutions and business process outsourcing. We are committed to delivering exceptional results and exceeding our clients' expectations.Job SummaryWe are seeking an experienced Operations Maintenance Supervisor to join our team at a premier contract manufacturer of...

  • Guest Services Attendant

    1 week ago

    Richmond, Virginia, United States The Jefferson Hotel Richmond Full time

    Position OverviewJob Responsibilities:Must be available to work any day of the week, including weekends and holidays.Shifts may vary between the hours of 7 AM and 11 PM.Under the supervision of the Guest Services Manager, this role is essential in providing a warm welcome to all guests arriving and departing from the hotel.Key Duties:Manage the driveway to...