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Support Analyst II

2 months ago

Chesterfield, United States Lexicon Services Full time
Job DescriptionJob Description

Support Analyst II

The Lexicon Support Analyst is responsible for on-site and remote installation, implementation, maintenance, troubleshooting, and repair of company solutions, including hardware, software, IOS, and WIN10 operating systems. The Analyst will be required to maintain documentation of equipment (additions, moves, deletions) per the user guidelines. This position is the primary point of contact between IT and the user base for IT Support related issues.

*Must be able to travel 15% - 20% of the time.

Responsibilities

  • Troubleshooting and fixing laptop computers, printers, phone systems, iPad, and wireless phone problems.
  • Software installation and troubleshooting.
  • Provide technical support for hardware issues to a remote population of employees.
  • Set up new staff accounts (Laptop, iPad, printers, phone, etc.)
  • Set up new hardware and software to our configuration standards (includes wiping laptops and reinstalling OS and key software and configuring to company specs)
  • Maintain connectivity and performance of the Local Area Network (LAN).
  • Manage monitoring and support systems.
  • Manage backup system: restored data as required by staff requests, and review log files.
  • Solid experience in Windows OS and IOS support
  • Ability to diagnose and resolve product performance problems.
  • Good customer relationship skills – the ability to communicate with staff.
  • Working knowledge of Smartphone (IOS and Android) device setup, troubleshooting, upgrading, etc.
  • Ability to document procedures.
  • A Basic understanding of Networking.
  • All other duties assigned.

IT Program Management

  • Maintain accurate asset tracking, support ticketing, and maintenance schedules of laptops, and iPads.
  • Ensure security software and best practices are in practice among users.
  • Prepare, maintain, track, distribute, and set up iPad and laptop computers and their operating systems and applications.
  • Maintain a backup system on local and remote user laptops/iPads.
  • Ability to document technical solutions for user understanding.

Qualifications

  • 5 years' experience in an IT Support Field.
  • High School Diploma required Associate Degree Preferred or equivalent work experience/certifications.
  • Ability to work independently or in a team.
  • Must pass a background screening.

Lexicon provides exceptional benefits and a great working environment including:
Participate in our Wellness Program and earn 100% Employer paid health premiums
Employer paid dental premiums
Employer paid Life, LTD & STD premiums
401kFlexible spending plans
& more