Branch Manager, Tysons

3 weeks ago

Bethesda, Maryland, United States Trustar Bank Full time
About Trustar Bank

Trustar Bank is a community-focused financial institution dedicated to providing personalized banking services to businesses and individuals in the greater metropolitan Washington DC area.

Job Summary

We are seeking an experienced Branch Manager to lead our Tysons branch team, ensuring high-quality customer service, sales, and operations. The successful candidate will be responsible for representing the bank in a professional manner, developing new business relationships, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide prompt, efficient, and accurate service to customers, representing the bank in a courteous and professional manner.
  • Sales and Business Development: Conduct outside sales calls and meetings to develop new business clients and increase deposits and loans.
  • Branch Management: Oversee branch sales, service, and operations, with a focus on sales growth and customer satisfaction.
  • Team Leadership: Coach and mentor branch team members to master sales and service skills, complete performance reviews, and ensure compliance with bank policies and procedures.
  • Administrative Tasks: Assist with various administrative daily and monthly activities to ensure the branch consistently complies with all Bank policies and procedures.
Requirements
  • Minimum five to seven years of banking experience, including customer service, teller training, and new accounts training.
  • Prior supervisory experience is preferred.
  • A professional image and ability to remain calm in a fast-paced environment.
Skills and Knowledge
  • A high level of interpersonal and verbal skills to represent the bank in a positive manner.
  • Working knowledge of and experience with Microsoft Office applications.
  • Ability to function as an effective team member and communicate clearly over the telephone and in person.
Working Conditions

Continuous daily contact with customers and the public performing recurring tasks. Close daily contact with peers, manager, and other bank employees. Work schedules may include evening and Saturday hours.

Professional environment. We are an equal opportunity employer.

We offer a competitive benefits package, including a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan.

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