Business Operations Specialist

3 weeks ago

Naperville, Illinois, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Business Operations Specialist to join our team at Insight Global. As a Business Operations Specialist, you will be responsible for onboarding Ecolab customers to our digital applications, including ECOLAB3D, HUB, CDM, MDM, and Apps. This role involves user registration, user access, permissions, and customer alignment for dashboards and report visibility.

Key Responsibilities:
  • Onboard Ecolab customers to our digital applications
  • Maintain customer access, permissions, and alignments to digital applications, portals, and mobile platforms
  • Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, sales support, and technical developers to carry out daily ECOLAB3D Business Readiness work
  • Tier III technical support, troubleshooting user and system errors, escalating and rerouting issues
  • Manage shared Outlook inbox with professional written and oral customer service communication
  • Organize and distribute work within team. Build and distribute ServiceNow, CRM, and ECOLAB3D reporting
  • Maintain scope of ServiceNow Operations work by coordinating and aligning work items for the Industrial Support teams
  • Provide continuous training for cross-divisional stakeholders as well as fellow team members
  • Leverage knowledgebase documentation to investigate issues as our scope, tools, and processes continuously change and expand. Participate in maintenance of knowledgebase per designated processes

Requirements

To be successful in this role, you will need:
  • Bachelor's degree
  • 4+ years of professional work experience
  • Excel skills with mastery of data entry, filters, data formatting, sorts, running macros
  • Understanding of VLookup and text join formulas
  • Proven follow-through in a work environment. Predisposed to ensuring all aspects of a task or problem have been completed. Comfortable following multi-step problem-solving scenarios
  • Ability to independently problem solve, leverage training, and documentation to work through constraints and variables
  • Proven history as a self-starter showing strong initiative to get results
  • Experience working in an environment with a significant learning curve
  • Able to thrive and maintain flexibility while dealing with ambiguity and change
  • History of business-appropriate oral and written communication
  • Bachelor or STEM degree in engineering, IT, or analytics-related field or equivalent work experience
  • Basic to intermediate SQL skills
  • Advanced Excel skills including pivot tables, Visual Basic, if/then formulas, etc.
  • ServiceNow, SAP, PowerBI, and MS CRM experience preferred
  • Familiarity with MS Office, including Outlook and Teams

About Us

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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