Restaurant Operations Specialist

3 weeks ago


Seattle, Washington, United States McDonald's Full time
Job Summary

The Field Operations Consultant role at McDonald's is a critical position that ensures the highest standards of restaurant operations across the organization. As a key member of our team, you will conduct objective evaluations to analyze restaurant performance, identify areas for improvement, and develop strategies to drive operational excellence.

Key Responsibilities
  • Conduct thorough evaluations of restaurant operations, including customer experience and brand standards
  • Identify and address issues that may impact customer experience and brand perceptions
  • Support operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service, and Cleanliness) / safety standards
  • Develop and implement training programs to enhance restaurant operations skills
  • Provide expert coaching and root cause analysis to Franchisees
  • Collaborate with Franchise Business Partners to drive business results and develop a full restaurant consulting toolkit
Requirements
  • Accurate and consistent evaluator with strong attention to detail
  • Effective time management skills to keep up with a demanding evaluation and travel schedule
  • Quick learner with the ability to develop both a broad understanding of all restaurant systems and deep expertise in certain areas
  • Strong interpersonal skills and ability to build amicable relationships with Franchisees and restaurant managers
  • Energetic leader with excellent social, communication, and presentation skills
What We Offer

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. We provide reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.



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