Road Operations Manager

22 hours ago


Jacksonville, Florida, United States MV Transportation Full time

Job Summary:

MV Transportation is seeking a highly skilled and experienced Road Supervisor to join our team. As a Road Supervisor, you will be responsible for monitoring street operations, ensuring on-time performance, and maintaining the highest level of safety and customer satisfaction.

Key Responsibilities:

  • Conduct Site Checks and Road Observations: Regularly inspect street operations to ensure compliance with client and local policies, documenting findings and providing reports to project staff.
  • Vehicle Inspections: Conduct wheelchair securement and vehicle cleanliness checks on in-service vehicles to ensure they meet safety and quality standards.
  • Performance Monitoring: Monitor street operations for on-time performance, schedule adherence, and route optimization, providing feedback to improve service delivery.
  • Customer Service: Provide information to site personnel and customers, ensuring a positive experience and resolving any issues promptly.
  • Incident Response: Respond to accidents and incidents, managing the situation, collecting information, and assisting dispatch and operations staff to minimize disruptions.
  • Medical Support: Accompany operators to medical facilities as needed, ensuring proper administration of post-accident drug and alcohol testing.
  • Shift Coverage: Fill vacant shifts as necessary to ensure full service delivery and meet client requirements.
  • Gate Checks: Conduct gate checks at pull-out and pull-in times to ensure on-time service and proper completion of necessary paperwork.
  • Rerouting: Identify potential rerouting required due to traffic, construction, or accident situations, ensuring efficient service delivery.
  • Operator Support: Ensure operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications.
  • Service Issues: Assist operators with service or passenger problems, providing solutions and escalating issues as needed.
  • Vehicle Change Outs: Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
  • Safety and Performance: Provide feedback to safety and operations departments on service items affecting safety and performance, identifying potential safety hazards and recommending improvements.
  • Accident Investigation: Assist in determining the preventability of accidents and incidents, making recommendations for future training based on individual events or system trends.
  • Documentation: Accurately document all field observations and maintain files, ensuring compliance with company policies and procedures.

Requirements:

  • Education: High School diploma or equivalent.
  • Certifications: Certifications according to local contract requirements.
  • Experience: Previous passenger transportation experience in a similar environment.
  • Training and Supervision: Previous training and/or field supervision experience preferred but not required.
  • Safety and Service Record: Excellent safety and service record.
  • Knowledge and Skills: Knowledge of local training programs, local operations, and service area; ability to read, write, and speak English; ability to communicate effectively and work with all departments.

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