Customer Service Representative

6 days ago

Chesapeake, Virginia, United States Virginia Department of Human Resource Management Full time

Job Summary:

We are seeking a part-time Receptionist for Security to join our team at the Southeastern Virginia Training Center. This role will serve as the first point of contact for staff, individuals, and visitors to the facility, providing exceptional customer service and ensuring the security of our 24-hour facility.

Key Responsibilities:

  • Answer a multi-line phone system and respond to general inquiries in a professional and courteous manner.
  • Maintain security by following procedures, monitoring logbooks, issuing visitor badges, and enforcing access control to the building.
  • Monitor visitor activity, video surveillance monitors, and contact police and/or fire departments in the event of an emergency.
  • Act as a first responder in emergency situations.

Requirements:

  • Experience handling emergency situations in a calm and professional manner.
  • Experience with general office procedures and equipment.
  • Proficiency in MS Office and databases.
  • High school diploma or equivalent required.
  • Active, valid driver's license.

Additional Considerations:

  • Experience with a multi-line phone system.
  • Recent experience providing reception/security and administrative support in an intermediate care facility.
  • General knowledge of security procedures.

Working Conditions:

This part-time position works weekends and some holidays from 7 a.m. to 3 p.m. and is hourly/wage, not eligible for benefits.

Equal Opportunity Employer:

Southeastern Virginia Training Center is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

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