Customer Service Representative

6 days ago


Muskogee, Oklahoma, United States Oklahoma Human Services Full time
Job Description

**Job Summary:**

Oklahoma Human Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Family Services Specialist, you will be responsible for providing world-class service to clients of Adult and Family Services.

Key Responsibilities:

  • Interview and process electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures.
  • Provide clear documentation of casework and independently perform complex tasks.
  • Offer first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.
  • Handle customer contact primarily via phone, incoming and outgoing calls.
  • Participate in mandatory training, including a two-week training academy, and evaluate performance before working from home full-time.

Requirements:

  • Two years of clerical office work in a business, public sector, or social work environment (Level I).
  • Bachelor's degree (Level II).
  • Associate's degree plus two years of clerical office work in a business, public sector, or social work environment (Level II).

Preferred Qualifications:

  • Previous call center experience.

What We Offer:

  • Annual Salary: Level I H14A: $37,000, Level II H14B: $40,000.
  • Full State Employee Benefits.

How to Apply:

Please submit your application through our online portal.



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