Customer Service Representative
6 days ago
**Job Summary:**
Oklahoma Human Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Family Services Specialist, you will be responsible for providing world-class service to clients of Adult and Family Services.
Key Responsibilities:
- Interview and process electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures.
- Provide clear documentation of casework and independently perform complex tasks.
- Offer first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.
- Handle customer contact primarily via phone, incoming and outgoing calls.
- Participate in mandatory training, including a two-week training academy, and evaluate performance before working from home full-time.
Requirements:
- Two years of clerical office work in a business, public sector, or social work environment (Level I).
- Bachelor's degree (Level II).
- Associate's degree plus two years of clerical office work in a business, public sector, or social work environment (Level II).
Preferred Qualifications:
- Previous call center experience.
What We Offer:
- Annual Salary: Level I H14A: $37,000, Level II H14B: $40,000.
- Full State Employee Benefits.
How to Apply:
Please submit your application through our online portal.
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