Guest Services Representative
2 months ago
Join Our Team at Hampton Inn by Hilton
At Hampton Inn by Hilton, we are dedicated to providing exceptional service to our guests, colleagues, and business partners. We offer a fulfilling career path that promotes professional growth and the chance to be part of a vibrant team of enthusiastic professionals.
Key Responsibilities:
As a Guest Services Representative, you will be responsible for:
• Delivering top-notch service to our guests at all times.
• Efficiently managing guest check-ins and check-outs with a friendly demeanor.
• Handling guest inquiries and resolving complaints promptly and effectively.
• Processing guest payments, posting charges, and managing cash handling procedures.
• Maintaining a clean and welcoming lobby and front desk area.
• Keeping informed about room availability, rates, and hotel amenities.
• Assisting with reservations and special requests from guests.
• Communicating effectively with housekeeping and maintenance teams regarding guest needs.
• Participating in team meetings and contributing to achieving hotel revenue goals.
Essential Skills:
• Detail-oriented with a focus on delivering quality service.
• Strong team player who collaborates well with others.
• Enthusiastic and eager to provide a positive guest experience.
Motivations:
• Driven by the ability to make a meaningful impact on guest satisfaction.
• Inspired by the completion of tasks and achieving set goals.
• Seeking opportunities for personal and professional growth.
• Self-motivated and capable of working independently.
General Notes:
This job description is intended to provide a general overview of the responsibilities and requirements of the position. Additional duties may be assigned as needed. The company reserves the right to modify job responsibilities and working hours as necessary.
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